How Josefine Translates delivers completed work and what to expect after payment.
All Josefine Translates services are delivered digitally by email or secure file transfer. No physical delivery is made unless separately agreed and quoted.
| Service | Estimated delivery |
|---|---|
| Arts, Heritage & Cultural Translation | 3–5 business days |
| Legal & Notarial Translation | 3–5 business days |
| Fashion & Luxury Brand Localisation | 2–4 business days |
| Academic & Research Translation | 4–7 business days |
| Business & Financial Translation | 2–3 business days |
| Certified Official Translation | 4–7 business days |
These are estimates. Confirmed delivery date is provided after scope confirmation. Large projects scheduled individually.
Timelines begin from scope confirmation and receipt of all source materials. Business days: Monday to Friday, excluding Italian national holidays and Arezzo local public holidays.
Within one business day: confirmation of order details and scope; confirmation of specialist assignment; confirmation of delivery date; request for additional materials if needed.
Translation delivered in the same format as the source document unless a different format is specified. Certified official translations delivered as PDF with sworn declaration. Academic translations delivered in the format required by the publisher or institution.
48h priority scheduling available for projects up to 4,000 words. Confirmed delivery date at scope confirmation. Express delivery fee is non-refundable once work has begun.
If delivery is delayed beyond the confirmed date due to causes within our control, you may request a 10% reduction in project price for delays exceeding 2 business days. This does not apply where delay is caused by late receipt of materials or late responses to clarifications.
Delivery queries: hello@josefinetranslates.com. Include your Stripe receipt reference.